Refund policy

At Smart Layer Lab, we believe that clothing should fit naturally into the pace of everyday life. A dependable pair of men's shorts can make a warm afternoon more comfortable, while well-fitting trousers can bring ease and confidence to a workday, a casual outing, or a more polished occasion. We want every customer to feel informed and supported from the moment an order is placed until the garment is received and tried on.

We also understand that online apparel shopping does not always go exactly as expected. A fit may feel different than anticipated, a color may appear slightly different on a screen, or a package may arrive with an issue that needs attention.

This Return and Refund Policy explains how EGLA CORP, operating Smart Layer Lab, handles returns, refunds, exchanges, replacements, and order concerns for purchases made through https://www.smartlayerlab.website/ .

This policy is intended to operate consistently with applicable federal and Florida law and does not waive rights that cannot legally be waived.

1.1 Return Period

Customers may request a return within 30 calendar days after the recorded delivery date.

To qualify for a standard return, merchandise should:

• Be unworn, unwashed, and unused.

• Remain in its original condition.

• Have no stains, tears, odors, alterations, or other signs of wear beyond reasonable inspection.

• Include original tags, labels, packaging, and included accessories where reasonably available.

• Be accompanied by an order number or sufficient purchase information.

• Be submitted through our return authorization process within the applicable return period.

Customers may carefully inspect a garment to evaluate its fit and appearance. However, clothing worn beyond reasonable indoor inspection, washed, tailored, repaired, or otherwise modified after delivery may not qualify for a standard change-of-mind return.

1.2 Apparel-Specific Return Conditions

Smart Layer Lab offers men's shorts and men's trousers. Because fit, rise, inseam, waist measurement, fabric, and cut can influence comfort, we encourage customers to review the product listing and any available sizing information before placing an order.

Men's Shorts

Shorts may differ in length, waistband construction, pocket arrangement, fabric weight, and intended style.

For a standard return, shorts should be clean, unworn, unwashed, and free from alterations. Items used during sports, outdoor activities, work, travel, or other extended wear generally cannot be accepted as ordinary change-of-mind returns.

Men's Trousers

Trousers may have different waist measurements, leg cuts, inseams, closures, and fabric characteristics.

Customers should carefully review available garment measurements. Trousers that have been hemmed, tailored, adjusted, or otherwise altered after delivery may be ineligible for a standard return unless required by law or approved by our team.

These conditions do not affect applicable rights concerning defective, damaged, or incorrectly supplied merchandise.

1.3 Items That May Not Qualify for Standard Returns

Unless required by applicable law or approved by our customer service team, the following may be excluded from ordinary change-of-mind returns:

• Worn or washed garments.

• Clothing with stains, strong odors, or damage caused after delivery.

• Altered, hemmed, tailored, or modified products.

• Personalized or custom-made merchandise.

• Items missing essential components or identifying information.

• Returns submitted after the applicable return period without an approved exception.

These exclusions do not eliminate any consumer rights relating to defective merchandise, incorrect shipments, or other legally protected claims.

1.4 Damaged, Defective, or Incorrect Items

We make reasonable efforts to prepare orders accurately and inspect merchandise before dispatch. Nevertheless, an item may occasionally arrive with a damaged seam, defective closure, incorrect size, missing component, or other issue.

If your order arrives damaged, defective, incomplete, or materially different from the product purchased, please contact us within 7 calendar days after delivery, where reasonably possible.

Please provide:

1. Your order number.

2. The product name and selected size.

3. A description of the issue.

4. Clear photographs of the affected area, product label, or received item, if available.

After reviewing your request, we may offer a replacement, exchange, refund, or other appropriate resolution based on the circumstances and applicable law.

For an approved return resulting from our fulfillment error or a confirmed defect, we will provide reasonable return instructions without charging the customer return shipping for that approved issue.

1.5 How to Request a Return

To begin a return, email:

[email protected]

Use the subject line:

Return Request – Order #[Your Order Number]

Please include your full name, order number, product name, reason for return, and supporting photographs where relevant.

Our team will review your request and provide instructions regarding authorization, packaging, and the return process.

Please do not send merchandise back before receiving return instructions. This helps ensure that returned packages can be identified and matched to the correct purchase.

1.6 Return Shipping Costs

For standard returns arising from a change of mind, fit preference, style preference, or incorrect customer selection, the customer is generally responsible for return shipping unless we agree otherwise.

If a return is caused by a confirmed product defect, incorrect shipment, or other issue attributable to our fulfillment process, we will provide reasonable instructions for the approved return or replacement without charging return shipping for that issue.

Original shipping charges, if any, are generally non-refundable for standard change-of-mind returns, except where required by law or where the return results from our error.

1.7 Refund Review and Processing

After an authorized return is received, the merchandise may be inspected to confirm its condition and eligibility.

Approved refunds are generally issued to the original payment method.

Please allow:

• 5–10 business days for our team to review and process an approved refund after the returned item is received.

• Additional time for the bank, card issuer, or payment provider to post the credit.

The date a refund is initiated by us may differ from the date the credit appears in your account.

If your refund has not appeared after a reasonable processing period, contact us with your order number and any refund confirmation details.

1.8 Exchanges and Size Changes

If you would like a different size, color, or style, please contact us before returning the original item.

Exchanges depend on inventory availability. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

For a size exchange, please include the size originally received and the replacement size you are requesting. Our team will review availability and provide further instructions.

1.9 Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible.

If cancellation is no longer available, you may request a return after delivery under this policy.

We cannot guarantee cancellation after fulfillment has advanced.

1.10 Refunds Not Yet Received

If an approved refund has not appeared in your account:

1. Check your original payment method.

2. Contact your bank or card issuer to ask whether the credit is pending.

3. Review any refund confirmation email.

4. Contact us at [email protected] if the issue remains unresolved.

Please include your order number so we can review the transaction.

1.11 Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act. Florida Statutes §501.204 prohibits unfair or deceptive acts or practices in trade or commerce.

 

Nothing in this policy is intended to restrict any consumer right or remedy that cannot legally be waived.

1.12 Contact Information

Smart Layer Lab Operated by EGLA CORP 4890 NW 101st AVE CORAL SPRINGS, FL 33076 United States

Contact Person: JACOB ANDREW DOMINGUEZ Email: [email protected]