Shipping policy

At Smart Layer Lab, we want the journey from checkout to delivery to be clear and convenient. Whether you are adding everyday shorts to your wardrobe or choosing trousers for a more structured look, we understand that receiving the correct item in good condition is an important part of the shopping experience.

This Shipping Policy explains our shipping fees, order preparation, delivery estimates, tracking procedures, and how we address delayed, missing, or damaged packages.

4.1 Shipping Fees

Our current shipping structure is:

The applicable shipping fee will be displayed during checkout before payment is submitted.

Any future shipping-rate changes will apply to subsequent orders. The rate presented and accepted at checkout will govern the relevant transaction, subject to applicable law.

4.2 Order Processing Time

Orders are generally prepared within 1–3 business days after payment authorization.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Processing may take longer during:

• Major holiday shopping periods.

• Promotional campaigns.

• Unusually high order volume.

• Inventory reconciliation.

• Payment verification.

• Operational interruptions.

Processing time is separate from carrier transit time.

4.3 Estimated Delivery Time

After dispatch, standard domestic shipments are generally estimated to arrive within 3–7 business days, depending on destination, carrier service, and other delivery conditions.

These timeframes are estimates rather than guaranteed delivery dates.

Weather, transportation interruptions, carrier capacity, public holidays, regional disruptions, and other circumstances beyond our reasonable control may affect delivery.

4.4 Shipping Destinations

We primarily serve customers within the United States.

Available destinations and shipping restrictions will be reflected during checkout or communicated when an order requires additional review.

We reserve the right to decline shipment to an address that cannot be serviced, presents a material delivery problem, or is restricted by applicable law or carrier requirements.

4.5 Order Confirmation

After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation to verify:

• Product names and quantities.

• Selected sizes and variations.

• Billing information.

• Shipping address.

• Order total.

• Applicable shipping fee.

If you notice an error, contact us promptly at [email protected].

We will make reasonable efforts to correct order details before dispatch, but changes cannot be guaranteed once fulfillment has begun.

4.6 Tracking Information

When tracking is available, shipment information will generally be sent to the email address associated with your order.

Tracking updates may take time to appear after a carrier first receives the parcel.

A shipment may show limited tracking activity while moving between sorting facilities. This does not necessarily indicate that the package has stopped moving.

Customers may use the tracking information provided by the carrier to monitor delivery progress.

4.7 Apparel Packaging and Preparation

Men's shorts and trousers may require different packaging depending on fabric, garment dimensions, and product construction.

We take reasonable care when preparing merchandise for shipment and seek to reduce avoidable handling damage.

Packaging may vary by product. Multiple items in one order may occasionally be shipped separately if fulfillment arrangements or packaging requirements differ.

4.8 Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

If you discover an address error, please contact us immediately.

If the order has not shipped, we will make reasonable efforts to update the address. Once a parcel has been transferred to the carrier, changes may be subject to carrier restrictions and cannot be guaranteed.

Additional costs arising from customer-provided address errors, refused delivery, or repeated delivery attempts may be the customer's responsibility where permitted by law and appropriately disclosed.

4.9 Delayed Shipments

If your shipment has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and, where appropriate, coordinate with the carrier or fulfillment provider.

Carrier estimates may change as a parcel progresses through the delivery network. We will provide reasonable assistance but cannot guarantee carrier schedules.

4.10 Lost or Missing Packages

If tracking indicates delivery but you cannot locate the parcel, please:

1. Check the mailbox, delivery area, parcel locker, or designated receiving location.

2. Ask household members or building management whether the package was received.

3. Review any carrier delivery photograph or location information.

4. Contact the carrier where appropriate.

5. Email us with your order number and delivery details.

We will review the information available and determine an appropriate next step in accordance with applicable law and the circumstances of the shipment.

4.11 Damaged Packages

If a parcel arrives visibly damaged or merchandise is damaged inside the packaging, please contact us within 7 calendar days after delivery, where reasonably possible.

Photographs of the shipping box, shipping label, packaging, and affected garment can help us investigate the issue.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate remedy.

4.12 Split Shipments

An order containing multiple garments may occasionally be divided into separate parcels.

Tracking details may be provided separately. Delivery of one package does not necessarily mean that every item in the order has arrived.

Please contact us if an expected item remains outstanding beyond the applicable delivery estimate.

4.13 Shipping Restrictions and Uncontrollable Events

We may be unable to fulfill certain shipments because of carrier restrictions, severe weather, natural disasters, transportation interruptions, governmental restrictions, or other circumstances beyond our reasonable control.

When a material disruption affects an order, we will make reasonable efforts to provide available information and discuss an appropriate resolution.

4.14 Contact Information

For shipping questions, tracking concerns, delivery problems, or address corrections:

Smart Layer Lab EGLA CORP 4890 NW 101st AVE CORAL SPRINGS, FL 33076 United States

Contact Person: JACOB ANDREW DOMINGUEZ Email: [email protected]